iHotel – Modern Hotel Management
System
iHotel is a modern hotel management system that automates key processes in hotels. The system improves the level of service in hotels in Dubai, Central Asia and the Middle East.
iHotel is a modern hotel management system that automates key processes in hotels. The system improves the level of service in hotels in Dubai, Central Asia and the Middle East.
The main features of iHotel include online booking with automatic confirmation, room availability management, guest accounting, integration with payment systems and occupancy reporting. The system also allows you to manage special offers, room service, loyalty program and integration with travel platforms.
In addition, iHotel offers a mobile application for guests, analytics and business reports, hotel resource management, integration with security systems and personnel management. The system also supports integration with the restaurant system, multilingual support and integration with transport services.
Online booking
Website
Guests book rooms through a convenient web interface.
Mobile application
Booking is available from mobile devices at any time.
Select categories
Clients choose the desired room category and accommodation conditions.
Managing room availability
Real time
The system updates the status of numbers instantly.
Admin Panel
Convenient interface for viewing available numbers.
Quick control
The administrator can easily change the status of the numbers.
Guest accounting
Customer History
The system stores a complete history of each guest’s stay.
Preferences
Remembering individual customer preferences.
Special requests
Taking into account and fulfilling special wishes of guests.
Personalization
Automatically adjusts the room to the preferences of repeat guests.
Integration with payment systems
Bank cards
Payment by Visa, MasterCard and other systems.
Apple Pay
Fast payment via Apple Pay.
PayPal
Support for payments via PayPal.
Google Pay
Integration with Google Pay for guest convenience.
Occupancy reports
Report type
Description
Room occupancy
Percentage of occupied rooms by day
Average duration
Average guest stay
Profitability
Income Analysis by Room Category
Managing special offers
Creating a promotion
Setting up special offer parameters.
Publication
Posting the promotion on the website and in the application.
Monitoring
Tracking the popularity and effectiveness of the promotion.
Correction
Making changes to optimize results.
Loyalty program
Accrual of points
Guests earn points for every stay.
Participation levels
A level system with increasing privileges.
Points exchange
Possibility to use points for discounts.
Personalized offers
Special promotions for program participants.
Integration with travel platforms
Booking.com
Automatic synchronization of bookings with Booking.com.
Expedia
Integrate with Expedia to expand your reach.
TripAdvisor
Manage reviews and ratings on TripAdvisor.
Mobile application for guests
Booking
Possibility to book rooms via the app.
Registration
Online check-in for quick check-in.
Stay Management
Order additional services through the application.
Feedback
Possibility to leave a review of your stay.
Analytics and business reports
Financial indicators
Analysis of hotel income and expenses.
Booking trends
Identifying seasonal trends and popular dates.
Marketing efficiency
Evaluation of advertising campaign results.
Hotel Resource Management
Inventory
Accounting and control of hotel property.
Procurement planning
Automatic generation of requests for stock replenishment.
Maintenance
Planning and control of repair works.
Energy efficiency
Monitoring and optimization of energy consumption.
Integration with security systems
Video surveillance
Access and security control via cameras.
Electronic keys
Manage access to rooms via smart cards.
Fire alarm
Monitoring and alerting of emergency situations.
Security
Coordination of security service work.
Integration with restaurant system
Table reservations
Possibility of table reservations via the iHotel system.
Expense accounting
Automatically add restaurant bills to your room bill.
Menu Analysis
Tracking the popularity of dishes and optimizing the menu.
Multilingual support
Interface in different languages
Supports multiple languages for guest convenience.
Automatic translation
Translation of important information for foreign guests.
Content localization
Adaptation of information to the cultural characteristics of different countries.
Multilingual support
Possibility of communication with staff in different languages.